Legacy Koi - Payment, Cancellation, Shipping & Return Policies

Payment, Shipping & Returns Policy

1. Payment Policy. We advise you to call us prior to payment to verify that your koi is still available, as we retail on site as well and update inventory at the end of the day only. Orders must be prepaid. We accept all major credit cards -- MasterCard, Visa, American Express and Discover. Company check or personal checks are accepted, however orders will not be shipped until the checks clear and stock quantities may change during the time the check awaits approval. Net terms are available on a very limited basis and only to those with a long-standing credit history in the fish business and with Legacy Koi.

2. Cancellation Policy. Please be sure to order only those fish that you want. You must cancel 24 hrs before shipping day and 2 or more cancellations with us may force us to limit future shipments to you.

3. Shipping & Returns. Your fish will be packed in polyethylene bags with pure oxygen. We purge the fish for at least three days prior to shipping to keep the water in shipping bags as clean as possible to protect the fish. WE SHIP MONDAY THRU THURSDAY - AIRPORT TO AIRPORT FLAT FEE OF $49.50. Other shipping arrangements can be made - delivery to your door by Fed Ex Express ® Next Day or UPS Overnight only, no ground shipping (please contact us in advance to get a quote and make arrangements for any other carrier shipping or combined shipping). Someone must be there to accept the package (no PO Box addresses). Sometimes the shipments get delayed due to weather, traffic or other issues. We cannot be responsible for this as we have no control over such things but we will do our best to assist you if these things should happen. Please inspect the package upon accepting from courier and should there be a problem with the packages after they arrive, please be sure to note any damage with the Fed Ex or UPS driver prior to signing for the packages. Do not send packages back as fish are not a returnable item. Please notify us ASAP of any issues with your delivery so we may assist you right away. We guarantee live arrival, however you are responsible for the water quality that you will be releasing the fish in. If you receive any DOA’s please call within 2 hours and be prepared to send us the pictures of the deceased fish (with tail removed) to verify in order for us to make any approved adjustments to your order. No refunds on Shipping charges.

Copyright Notice & Disclaimer

All Contents Copyright ©2011 Legacy Koi All Rights Reserved.

The contents of all material available on this internet site are copyrighted by Legacy Koi unless otherwise indicated. All rights are reserved by Legacy Koi, and content may not be reproduced, downloaded, disseminated, published, or transferred in any form or by any means, except with the prior written permission of Legacy Koi, or as indicated below. Visitors to Legacy Koi, Inc. may download pages or other content for their own use, consistent with the mission and purpose of Legacy Koi However, no part of such content may be otherwise or subsequently reproduced, downloaded, disseminated, published, or transferred, in any form or by any means, except with the prior written permission of and with express attribution to Legacy Koi Copyright infringement is a violation of federal law subject to criminal and civil penalties..

Unless otherwise expressly set forth herein, Legacy Koi makes no representation that materials on this website are appropriate or available for use in any location. Those who choose to access this website do so on their own initiative and are responsible for compliance with local laws.

Any information, other than personal data or information, you transmit to Legacy Koi via this website, by electronic mail or otherwise, including data, questions, comments, or suggestions will be treated as non-confidential and nonproprietary and will become the property of Legacy Koi

All trademarks, services marks, trade names, logos, and icons are proprietary to Legacy Koi Nothing contained on the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this website without the written permission of Legacy Koi Your use of the trademarks displayed on this website, or any other content on this website, except as provided herein, is strictly prohibited.

Images displayed on this website are either the property of, or used with permission by, Legacy Koi and 29th Parallel Design & I.T., Inc. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by Legacy Koi, Inc. Any unauthorized use of images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

To the fullest extent permissible pursuant to applicable law, the materials on this website are provided "as is" and without warranties of any kind either expressed or implied and Legacy Koi, Inc. and its subsidiaries and affiliates (collectively, Legacy Koi, Inc.) disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Legacy Koi does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or other harmful components. Legacy Koi does not warrant or make any representations regarding the use or the results of the use of the materials on this website in terms of their correctness, accuracy, reliability, or otherwise. You (and not Legacy Koi) assume the entire cost of all necessary servicing, repair, or correction. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general informational purposes; please refer to the actual policy or the relevant product or services agreement.

This website may be linked to other websites which are not maintained by Legacy Koi - Legacy Koi is not responsible for the content of those websites. The inclusion of any link to such websites does not imply approval of or endorsement by Legacy Koi, Inc. of the websites or the content thereof.